Quality Assurance

The ability to maintain a successful addiction treatment center or behavioral health practice is dependent in part on the ability to regularly assess the quality of your care. Quality assurance allows you to do regular temperature checks on your business so the appropriate changes can be implemented when necessary. An effective quality assurance program allows you to keep tabs on the effectiveness and quality of your care; the very features of your business that prospective clients will be looking at as well.

Aspects of Quality Assurance

Effective quality assurance programs will take your full treatment spectrum into account to help you identify the problem spots along the way. There are various phases of addiction treatment and all need to be considered for a comprehensive quality assurance program:

  • Prevention and Awareness
  • Identification/Diagnosis
  • Inpatient and Outpatient Treatment
  • Maintenance (Recovery, Relapse Prevention)

Weakness in any of these phases could indicate weakness in the treatment programs as a whole. It is important to assess each of these phases both separately and synergistically to ensure the best possible outcomes for patients.

Types of Quality Assurance

There are also numerous ways to measure the quality of your services. By using more than one measurement tool, you get a more rounded assessment of how your business is operating. Some of your options might include:

Structural – refers to the bricks and mortar of your business, including your facility, technology to support your facility and ration of providers to patients

Processor – measures how well your treatment protocols follow your clinical practices, do you deliver what you promise?

Outcome – assesses the health of a patient after receiving treatment from your business, including incidence of relapse and improvements in personal health

Access – measures how easy your business is to find and the ease in which new patients can be admitted into your programs

Patient Experience – subjective evaluation based on patient’s own reports of their experiences with your facility and services

The more measurement tools you are able to implement, the better you will be able to track the success of your business. This information can be a useful marketing tool as well as information to help you continuously improve your operations and your services to patients.

Where to Get the Data

In order to complete your quality assurance program, you will need to find easy sources of the information that will track your progress. Some of those sources might include medical records for your patients and patient surveys that are completed during or after the treatment process. You may also find administrative data, such as the number of admissions, diagnoses, days of service and types of service to be helpful in assessing your current quality and identify potential areas of improvement.

You know quality assurance is an essential part of your business, but collecting the information and placing it into some kind of usable format can take time away from your patient care. That is where the professional team at C4 Consulting can help. We will support you in implementing a quality assurance program that will be informative, applicable and easy to maintain. To learn more, contact C4 Consulting today at 866.329.7170!